Refund and cancellation policy
Version 2 · Published 27 September 2026
- The rule
Subscription payments are not refundable once the period starts. You are buying access for a period, and the access begins immediately. Three exceptions are below.
1.1. Exception 1 — your first subscription, within 7 days If this is the first paid subscription on your account and you ask within 7 days of paying, we refund it in full. Once per account, and only if you have not used an advisor consultation or had a document reviewed in that time. After 7 days, or on any later subscription, no refund is due.
1.2. Exception 2 — a payment that should not have happened If you were charged twice for the same period, or charged for a plan you never received, we refund it in full. Always, without a time limit, as soon as we confirm it in our records.
1.3. Exception 3 — we could not deliver If you paid and the platform did not give you the plan you bought, and we could not fix it, we refund the period affected.
- What is never refunded
A period that has already been used. An advisor consultation that has already taken place. A document review that has already been delivered. A subscription closed by us for fraud or abuse.
- Cancelling is not a refund
Cancel any time from your account page. You keep the plan until the end of the period you already paid for, and nothing you saved is deleted. Because nothing renews automatically, cancelling is only needed if you want the plan to stop before its end date.
- How to ask for a refund
Email support@callmaimo.com or message WhatsApp +237 670 621 229 with the email on your account, the date you paid and the amount. We answer within 5 working days and pay refunds back to the method you used. Mobile money refunds can take a further 10 working days to appear.
- Before you open a dispute with your bank or mobile money provider
Contact us first. We can usually settle it in a day, and a dispute takes weeks.
- Disclaimer: Consultancy services are separate
This policy covers platform subscriptions only. Fees for full consultancy services — applications, admissions and visa support — are governed by the service agreement you sign for that work, not by this page.